I worked with Serene Team on two occasions: First, Kyle Draper/Howard Cheng on the purchase of a multi-family in Mid City (that I am also living in) in 2021, and second, Kyle Draper/Howard Cheng/Vanessa Mccaffrey on the sale of DTLA condo in 2022. SHORT VERSION (TLDR): Amazing team and unparalleled service/patience; straight deal-closing machines. 10/10 would hire them again and will probably never work with another realtor if it’s in my control. LONG VERSION:Working with Serene Team was one of the best experiences I've had with a service provider of any nature and type, including attorneys I pay $1000+/hr. They consistently performed beyond my expectations. As a busy executive, I can't stress how easy they made the purchase and sale process through a combination of unparalleled service/responsiveness and no-bs, substantive advice. In addition to being excellent at their jobs, they’re just great people and very easy to get along with. Undisputably top-tier. **Service**I don't even know where to start here. They were (a) proactive in providing information and insight, and (b) almost always available to answer any questions and field ideas (if not, they would get back to me quickly). For me, this was an incredible value-add since I’m so busy at work. That level of diligence is hard to find. As with the best people, working with them was entirely frictionless. I can’t say the same for any realtors I’ve worked with in the past. In addition to Kyle, Howard, and Vanessa, the entire vertical from their assistants to their closing team are of similar quality. Their team was organized, responsive, and tech-forward (cloud storage for diligence materials, online schedules/maps/calendar invites for viewings, etc.). If I forgot to provide something, they followed up immediately and, when I needed something, I never felt like I was pulling teeth. I think that speaks volumes to how they run their business - “A” players from top to bottom. I have to give a special shout-out for the marketing video they did for my condo sale. Serene Team shot a full-blown marketing video for a small 1 bedroom condo in DTLA with actors and professional production. I never would have expected this for such a small property and attribute our ability to exit that property in part to their marketing chops.**Advice/Knowledge**In addition to top-end service, Serene Team gave me excellent advice. From identifying the properties and negotiating offers during the purchasing process, to positioning, pricing, and marketing during the sale process, I found them very knowledgeable about the LA market as a whole, special considerations (inspections, etc.) as well as deal negotiation/execution.??As a buyer, I would describe myself as a pain-in-the-a** because, unlike most buyers looking for a home, I was looking for a long-term investment property that I would live in for a few years before renting it out and moving to a house; however, I wanted the property to generate alpha on a relative basis, I didn’t care what kind of property it was (e.g., house, multi-family, condo, etc.) and, despite the 2020-2021 real estate bonanza, I wanted to pay a fair price so I could see near term ROI. In addition to giving me a no-bs point of view, they helped me to refine my search (by area, property type, etc.), proof properties I was looking at, and run rental/price analyses on the properties. During escrow, they also helped me to filter between material and non-material inspection issues while giving fairly accurate off-the-cuff estimates for repairs (along with vendor contacts) that helped me to determine true pricing.?? From a deal negotiation perspective, I found their advice balanced and useful; I never got the sense that they would push a deal to close for commission. Moreover, they were able to temper some of my more aggressive deal negotiation tendencies and were always focused on closing the deal on favorable terms (which I appreciated).

Exceptional really really exceptional. Kyle and his team came in at the last moments after interviewing several real estate agents to list my property. They're understanding of the market and the new skills needed to ensure a successful sale far exceeded my expectations. The listing price was higher than any other real estate agent valued the property and with their expertise in marketing and staging the property sold in 3 days far exceeding their listing price. I would highly recommend Kyle Howard or anybody on their team.